Cookie Policy

Last Updated: January 1, 2025 | Effective Date: January 1, 2025

1. Introduction

This Cookie Policy explains how SoCoAI ("we", "us", "our") uses cookies and similar tracking technologies when you visit our website and use our platform. This policy should be read in conjunction with our Privacy Policy.

By using SoCoAI, you agree to our use of cookies in accordance with this Cookie Policy. If you do not agree, you should adjust your browser settings accordingly or refrain from using our platform.

2. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, tablet) when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

Cookies serve several purposes:
• Remembering your preferences and settings
• Enabling you to sign in and stay logged in
• Analyzing how you use our platform
• Providing personalized content and features
• Improving platform performance and security

2.1. Types of Cookies by Duration

  • Session Cookies: Temporary cookies that are deleted when you close your browser
  • Persistent Cookies: Remain on your device until they expire or you delete them

2.2. Types of Cookies by Source

  • First-Party Cookies: Set by SoCoAI directly
  • Third-Party Cookies: Set by external services we use (e.g., Google, payment processors)

3. Cookies We Use

3.1. Essential Cookies (Strictly Necessary)

These cookies are necessary for the platform to function properly. They enable core functionality such as security, authentication, and accessibility. You cannot opt out of these cookies as the platform will not work without them.

Cookie NamePurposeDuration
session_tokenManages user authentication and login sessionsSession
csrf_tokenProtects against cross-site request forgery attacksSession
language_prefRemembers your language preference1 year
cookie_consentStores your cookie consent preferences1 year

3.2. Functional Cookies

These cookies enable enhanced functionality and personalization. They may be set by us or third-party providers whose services we use.

Cookie NamePurposeDuration
theme_preferenceRemembers your dark/light mode preference1 year
dashboard_layoutSaves your dashboard customization settings1 year
notification_prefsStores your notification preferences1 year

3.3. Analytics Cookies

These cookies help us understand how visitors interact with our platform by collecting and reporting information anonymously. This helps us improve our service.

Google Analytics:

  • _ga - Distinguishes unique users (2 years)
  • _gid - Distinguishes unique users (24 hours)
  • _gat - Throttles request rate (1 minute)

Learn more about Google Analytics cookies: Google Analytics Cookie Usage

3.4. Performance and Monitoring Cookies

These cookies help us monitor platform performance, detect errors, and improve reliability.

Sentry (Error Tracking):

  • Helps detect and diagnose technical issues
  • Does not collect personal information
  • Session duration only

4. Third-Party Cookies

We use several third-party services that may set their own cookies on your device:

4.1. Authentication and Social Login

Google OAuth:

4.2. Payment Processing

Stripe:

PayPal:

4.3. Social Media Platform APIs

When you connect your social media accounts, the respective platforms may set cookies:

4.4. Content Delivery and Infrastructure

Amazon Web Services (AWS):

  • CloudFront CDN may set cookies for content delivery
  • Helps improve loading speed and performance
  • AWS Privacy Policy

5. Cookie Consent and Management

5.1. GDPR Compliance

In compliance with the General Data Protection Regulation (GDPR), we:

  • Request your consent before setting non-essential cookies
  • Provide clear information about each category of cookies
  • Allow you to accept or reject specific cookie categories
  • Enable you to change your preferences at any time
  • Do not use pre-ticked boxes for non-essential cookies

5.2. Managing Your Cookie Preferences

You have several options for managing cookies:

Platform Cookie Settings:

You can update your cookie preferences at any time through your account settings or by clicking the "Cookie Preferences" link in the footer.

5.3. Browser Controls

Most browsers allow you to control cookies through their settings. You can:

  • View and delete cookies stored on your device
  • Block all cookies
  • Block only third-party cookies
  • Delete cookies when you close your browser

Browser-specific instructions:

Important Note:

Blocking or deleting cookies may affect your ability to use certain features of SoCoAI. Some functionality may not work properly without cookies enabled.

6. Do Not Track Signals

Some browsers support "Do Not Track" (DNT) signals. Currently, there is no universal standard for how websites should respond to DNT signals. We do not alter our data collection and use practices in response to DNT signals.

However, you can still control cookies through your browser settings and our cookie preference center as described above.

7. Cookie Retention Periods

Different cookies have different retention periods:

  • Session cookies: Deleted when you close your browser
  • Authentication cookies: Up to 30 days or until you log out
  • Preference cookies: Up to 1 year
  • Analytics cookies: Up to 2 years

You can delete cookies at any time through your browser settings or device controls.

8. Similar Technologies

In addition to cookies, we may use other similar technologies:

8.1. Local Storage

We use browser local storage to store certain preferences and settings locally on your device. This helps improve performance and user experience. Local storage data persists until explicitly cleared.

8.2. Web Beacons

We may use web beacons (small transparent images) in our emails to track whether emails have been opened and which links have been clicked. This helps us improve our email communications.

8.3. Session Storage

Session storage is used to temporarily store data during your browsing session. This data is automatically deleted when you close your browser tab.

9. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, our practices, or for other operational, legal, or regulatory reasons.

When we make significant changes, we will:

  • Update the "Last Updated" date at the top of this policy
  • Notify you through a prominent notice on our platform
  • Request your renewed consent if required by law

We encourage you to review this Cookie Policy periodically to stay informed about our use of cookies.

10. Contact Us

If you have questions or concerns about our use of cookies or this Cookie Policy, please contact us:

SoCoAI

Email: privacy@socoai.com

Support: support@socoai.com

Cookie Preferences: Available in account settings and footer

Website: https://socoai.com

Your Rights:

Under data protection laws (GDPR, CCPA, KVKK), you have rights regarding cookies and tracking technologies:

  • • Right to be informed about cookies we use
  • • Right to refuse non-essential cookies
  • • Right to withdraw consent at any time
  • • Right to delete cookies from your device

By continuing to use SoCoAI, you consent to our use of cookies as described in this Cookie Policy.

For more information about how we handle your personal data, please see our Privacy Policy.

Questions or concerns? Contact us at privacy@socoai.com